Research carried out by Portakabin, the UK’s leading modular building specialist, has shown that it has successfully delivered 99.6 per cent of buildings on time and on budget over the past four years.
This is in dramatic contrast to new Government statistics for building industry performance that show just 46 per cent of construction projects were completed on cost and only 59 per cent on time over the past year (source: Construction Statistics Annual 2009, Office of Public Sector Information*).
Construction performance in the UK has actually declined since 2005, when 48 per cent of building projects were delivered on budget and 62 per cent on programme*.
Time and cost overruns in both the public and private sectors are still a key concern for main contractors. In response to these issues, Portakabin has launched a ground-breaking Customer Charter, giving a clear commitment to customer service excellence which is unprecedented in the industry.
Ground-breaking Customer Commitments
The new Charter provides an assurance that Portakabin will deliver every building on time and on budget – and if this is not achieved, a week’s free hire will be provided for every day a project is delayed**.
The Charter also includes commitments to:
• Meet the most challenging timescales – Portakabin delivers 80 per cent of its buildings for hire within 14 days and some within just 24 hours
• Deliver every building safely – the accident incident rate for Portakabin is just two thirds of the construction industry average
• Provide a fast, responsive and local service – with the largest network of hire centres in the UK, spanning more than 50 locations
• Provide cost certainty – accurate project quotations with no hidden cost variations
• Visit every main contractor within 24 hours of initial contact
• Provide a 24-hour service, 7 days a week.
All Portakabin buildings for hire also have the reassurance of extensive independent accreditations, which now include Buying Solutions – the Government procurement scheme; Zurich, BBA, and LABC approvals, as well as ISO 9001 for quality assurance and ISO 14001 for environmental performance.
For further information about buildings for hire and the new Customer Charter, visit www.portanews.co.uk, email information@portakabin.co.uk or call 0845 401 0010.
